Insurance
Q/A: What do I do if I need additional time or information to prep a claim?
Q/A Does a patient's perio estimate change each visit? Or is the estimated out of pocket static for the benefit year once established?
Q/A: What do I do if I find that services were billed out under the wrong patient?
Q/A: What is the process to get a code corrected in a claim that's already been submitted?
Q/A: Does a patient's insurance policy holder have to be on the same account in Open Dental?
Q/A: My patient no longer has active insurance for their visit. I dropped the insurance but why do they still show 'unsent' as if a claim needs created?
Q/A: What do I do if I receive insurance recredentialing request forms in the office?
Q/A: With United Concordia, are we allowed to charge our full office fee if denied for non-covered services?
Q/A: If a patient had a lapse in coverage with Verber Dental Plan and wants to sign up again at checkout can the discounts apply to today's services?
Q/A: If a patient has no insurance or VDP and they are getting impacted teeth extracted or biopsy and have medical insurance. Do we still send a router so A&B can estimate with the medical insurance?
Q/A: How do you add an additional family member to the Verber Dental Plan?
Q/A: What are the insurance companies that we charge the full fee AFTER the patient has maxed benefits?
Q/A: What should I do with insurance credit card payments received in the office?
Q/A: How do we estimate for a prefabricated resin crown?
Q/A: How to fix an insurance carrier's address
Q/A: How do I handle prepping dental claims on the 'procedures not billed to insurance report' for patients that also have medical insurance on file?
Q/A: What do you do if the patient has dental and medical insurance but you only want to submit to medical?
Q/A: If a patient renews their Verber Dental Plan and then picks up dental insurance do they get a refund if they didn't use an VDP benefits?
Q/A: What is the process for updating a patient's Verber Dental Plan card info?
Q/A: Is there a protocol for the on call doctor to follow for documentation and billing?

Q/A: What do you do if a patient insists a check was sent in to pay for a balance but you don’t see the payment in their account?

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